The Leader in Pharmaceutical Returns since 1992 • Call Toll-Free for more information at 1-800-579-4804

Click a question to view the answer.

About Return Solutions

Q: How long has Return Solutions been in business?
A: We were founded in November of 1992.
Q: What makes Return Solutions different from its competitors?
A: Many things – some examples are:
  1. Our industry exclusive All-4-One program – Your credit comes in four checks or less from Return Solutions instead of dozens of individual credits from manufacturers.
  2. Simple fee calculation – We try to make it easy to do business with us. Part of this is having a simple fee structure. You will know and understand what you are being charged for. We do not have many of the confusing “add-on” charges our competitors do. There are ABSOLUTELY NEVER any hidden charges. Your fees are simply deducted from checks we issue to you.
  3. Flexibility and capability – Many of our smaller competitors do not possess the capability to provide the numerous services now demanded by our customers. Many of our larger competitors do not offer the flexibility to easily adapt to the changing needs of our wide array of customers. Return Solutions offers both of these key ingredients that make up a successful company in today’s business environment. We are able to offer almost any service asked by our customers while still being able to “turn on a dime” to meet each customer’s specific needs.
  4. Different service options for the vast majority of our customers.
  5. Return of products to virtually any manufacturer accepting returns.
Q: How are your fees calculated?
A: Our fees are NEVER based on AWP. Our service rates are applied to figures calculated by pricing that is approximately AWP less 20% for branded products and your actual cost for generics.
Q: When do I pay for the service?
A: You pay nothing up front - Your fee is deducted from checks we issue you.

Licensing

Q: Is Return Solutions licensed with the DEA?
A: Yes. Our DEA number is RP0216223. We are licensed to handle schedules II-V. We maintain ARCOS compliance and keep all records for a period of at least two years. A copy of our license will be provided for your records.
Q: Is Return Solutions licensed with the EPA?
A: Yes. Our EPA identification number is TND053986808. We provide EPA approved disposal of all non-returnable products.
Q: Can you provide references?
A: Yes. At your request we will be happy to furnish references.

Service Questions

Q: What is the difference between a Mail-In and an On-Site?
A: Our On-Site service is the most complete reverse distribution service available. One of our reps comes to your store, and does everything for you. You do some of the work yourself with our Mail-In program. This service is both economical and convenient. Learn more about each service on our website.
Q: What areas do you cover with the On-Site service?
A: We currently cover over ˝ of the US population with our On-Site service and the entire country with our Mail-In service. See our Service Map to see if we cover your area with our On-Site service.
Q: How do I set up an account, or schedule an appointment?
A: Call 1-800-579-4804. For our On-Site service we will set up a time at your convenience for our rep to come process your returns. We usually try to schedule 4-6 weeks in advance, but can often work an account in much sooner if needed. For our Mail-In service we will set up your account and you can utilize our online return authorization to begin immediately.
Q: Who ships my packages, and what is the charge?
A: We arrange for pickup and delivery of all packages with FedEx Ground service. Package shipping is provided at no charge.
Q: Do I have to complete any return authorization forms?
A: No. We complete all necessary forms for you.
Q: How often do you recommend we process returns?
A: At least every six months. If you wait longer you risk some drugs going too far out of date and not being creditable under the manufacturers’ policies.
Q: Do you accept controlled drugs?
A: Yes. We accept CII-CV.
Q: Can I ship my controlled drugs with my non-controlled drugs?
A: Yes. However, we do ask that you separate the controls from the non-controls (i.e. place the controls in a bag inside of the box being shipped.) Remember, CII's may only be shipped upon completion of a DEA 222 form.
Q: Can I return partial products?
A: Yes. Most manufacturers accept partial products for credit.
Q: My store is closing. Can I get credit for merchandise that is in date?
A: Yes. We will process your out-of-date merchandise immediately. We will store and age product that is too far in-date and return it at future times.
Q: Are your employees and representatives drug-tested?
A: Yes. All employees and representatives undergo random drug screening.
Q: Do you accept drugs for destruction only?
A: Yes.
Q: What are your rates for destruction if I am not sending anything to process for credit?
A: Call us for a quote.
Q: How is merchandise that is not returned to the manufacturer disposed of?
A: We use an EPA licensed incinerator for the environmentally sound disposal of all products not returned directly to the manufacturers or their agents. The incineration of controlled substances is witnessed by at least two Return Solutions employees.

222 Form Questions

Q: Is there a charge for issuing DEA 222 forms?
A: No. Not for our customers who allow us to process their returns for credit. There may be a charge for companies who would like for us to simply destroy merchandise.
Q: Can I remove something listed on a 222 form that I don’t want to ship; or do I have to ship all items listed?
A: You do not have to ship all of the items listed on the 222 form. If you choose not to ship an item or to ship less quantity of an item listed on the form, be certain to record this in the “Packages shipped” column on the right side of the form (i.e. packages shipped would be “0” if you removed all of an item listed on the form.)
Q: Can I add merchandise to the shipment that is not on the 222 form?
A: No.
Q: What do I do with the copies of a DEA 222 form I have received?
A: You keep the brown copy for your records, and mail the green copy to your local DEA office.
Q: What is the address of my local DEA office?
A: See our listing of DEA offices or call and we’ll be happy to give it to you.
Q: How long is a 222 form good for?
A: 60 days. If you have not shipped your packages within 60 days of the form being issued you will need to write “VOID - PLEASE RE-ISSUE” on the form and mail it back to the address on the form.

Credit Information

Q: How do I receive credit?
A: Credit comes in the form of checks issued by Return Solutions. You will receive all credit in four checks or less. Your fee is simply deducted from each check. The process is sometimes completed in less than a month, but usually takes 3-4 months.
Q: How do I know I’ve received all of my credit?
A: The last check issued for a particular reference number will say “THIS IS YOUR FINAL PAYMENT FOR REFERENCE NUMBER (insert reference number here)”
Q: How do I track my credits?
A: You don’t need to. Every check stub lists each manufacturer included in the check as well as dollar values for each manufacturer. Log into your account on our website, and you can view all credit information.

Manufacturer/Policy Questions

Q: How far out of date can merchandise be to be eligible for credit?
A: Several manufacturers have no time limit as to how far out of date a product can be to receive credit. Some, however, credit only for products out of date for six months or less. We know the policy of each manufacturer. The easiest thing for you is to allow us to sort through your merchandise and determine what is returnable and what is not.
Q: How far in-date can merchandise be to be eligible for credit?
A: Some will accept merchandise regardless of how far in-date and some allow the return of outdated product only.
Q: Why do the amounts I receive in credit differ from what Return Solutions estimated?
A: Determining the amount of your credits is a very inexact science. It is impossible for us or anyone else to know exactly what the amount of your credit will be. Our figures are only estimates, and usually your credit will be more than what we estimate.
Q: How long does it take until I see checks start coming in after a service?
A: Your first check will usually be issued by Return Solutions within 60 days of your service.
Q: How long does it take to receive all of my credit for a particular return?
A: Some returns are issued full credit in less than a month. However, it typically takes 3-4 months. The size of a return and the manufacturers in that return can affect this.
Q: I received a check for a negative amount. What does that mean?
A: This happens occasionally when the amount of our fee is greater than the amount of credit included in the final check issued for a particular reference number. Typically, this would mean that we would send you an invoice for this amount. However, in our continuing effort to make doing business with us easy, we are waiving this fee.
Q: Why do some manufacturers accept returns and some do not?
A: The manufacturers that have good return policies stand behind their products. This shows that they respect the risk a pharmacy or wholesaler takes when stocking merchandise. Some manufacturers simply don’t believe it is in their best interest to offer a policy that guarantees the sale of their products. This tends to put more risk on the companies stocking their products.