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About Return Solutions

Q: How long has Return Solutions been in business?
A: We were founded in November of 1992.
Q: What makes Return Solutions different from its competitors?
A: Many things – some examples are:
  1. Our industry-exclusive OneCheck Select program – Your credit comes as a single check from Return Solutions instead of dozens of individual credits from manufacturers.
  2. Simple fee calculation – We try to make it easy to do business with us. Part of this is having a simple fee structure. You will know and understand what you are being charged for. We do not have many of the confusing “add-on” charges our competitors do. There are ABSOLUTELY NEVER any hidden charges. Your fees are simply deducted from checks we issue to you.
  3. Flexibility and capability – Many of our smaller competitors do not possess the capability to provide the numerous services now demanded by our customers. Many of our larger competitors do not offer the flexibility to easily customize services for the changing needs of our wide array of customers. Return Solutions offers both of these key ingredients that make up a successful company in today’s business environment. We are able to offer almost any service asked by our customers while still being able to “turn on a dime” to meet each customer’s specific needs.
  4. Return of products to virtually any manufacturer accepting returns.
Q: How are your fees calculated?
A: Our service rates are some of the most competitive in the industry and are calculated based on an average net cost (approximately WAC less 3% for branded products and AWP less 55% for generics.)
Q: When do I pay for the service?
A: You pay nothing up front - Your fee is deducted from checks we issue you.

Licensing

Q: Is Return Solutions licensed with the DEA?
A: Yes. Our DEA number is RP0216223. We are licensed to handle schedules II-V. We maintain ARCOS compliance and keep all records for a period of at least two years. A copy of our license will be provided for your records.
Q: Is Return Solutions licensed with the EPA?
A: Yes. Our EPA identification number is TND053986808. We provide EPA approved disposal of all non-returnable products.
Q: Can you provide references?
A: Yes. At your request we will be happy to furnish references.

Service Questions

Q: What is the difference between a Mail-In and an On-Site?
A: Our On-Site service is the most complete reverse distribution service available. One of our representatives comes to your store and does everything for you – including scanning shelves for outdates – a long tedious process. With our Mail-In program you do some of the work yourself – namely scanning shelves, and packaging product for shipment. This service is both economical and convenient. Learn more about each service under the “services” tab.
Q: What areas do you cover with the On-Site service?
A: We can reach any pharmacy within continental U.S. with our On-Site service. Over 2/3 of the country can be reached easily at the customer’s convenience. The remaining third may have limited times in which to schedule their appointment. We’ll of course work with these customers to schedule a time that is most beneficial for them.
Q: How do I get started?
A: To set up an account, call us at 1-800-579-4804. If you choose our Mail-In service, you can get started right away with our online return authorization process. If you choose our On-Site service, we will schedule a time at your convenience for one of our representatives to come to your location.
Q: Who ships my packages, and what is the charge?
A: We arrange for pickup and delivery of all packages with FedEx Ground service. Package shipping is provided at no charge.
Q: Do I have to complete any return authorization forms with the On-Site service?
A: No. We complete all necessary forms for you.
Q: Do I have to complete any return authorization forms with the Mail-In service?
A: Yes. It is required that you at least inventory all controlled substances prior to shipping. We recommend that all products be inventoried. Please note that some states require all products to be inventoried, so if you choose to only inventory controlled substances check with your state board.
Q: How often do you recommend we process returns?
A: At least every six months. If you wait longer you risk some drugs going too far out of date and not being creditable under the manufacturers’ policies.
Q: Do you accept controlled drugs?
A: Yes. We accept CII-CV.
Q: Can I ship my controlled drugs with my non-controlled drugs?
A: Yes. However, we do ask that you separate the controls from the non-controls (i.e. place the controls in a bag inside of the box being shipped.) Remember, CII's may only be shipped upon completion of a DEA 222 form.
Q: Can I return partial products?
A: Yes. Most manufacturers accept partial products for credit.
Q: My store is closing. Can I get credit for merchandise that is in date?
A: Yes. We will process your out-of-date merchandise immediately. We will store and age product that is too far in-date and return it at future times.
Q: Are your employees and representatives drug-tested?
A: Yes. All employees and representatives undergo random drug screening.
Q: Do you accept drugs for destruction only?
A: Yes.
Q: What are your rates for destruction if I am not sending anything to process for credit?
A: Please call 1-800-579-4804 for a quote.
Q: How is merchandise that is not returned to the manufacturer disposed of?
A: We use an EPA licensed incinerator for the environmentally sound disposal of all products not returned directly to the manufacturers or their agents. The incineration of controlled substances is witnessed by at least two Return Solutions employees.

222 Form Questions

Q: Is there a charge for issuing DEA 222 forms?
A: No.
Q: Can I remove something listed on a 222 form that I don’t want to ship; or do I have to ship all items listed?
A: You do not have to ship all of the items listed on the 222 form. If you choose not to ship an item or to ship less quantity of an item listed on the form, be certain to record this in the “Packages shipped” column on the right side of the form (i.e. packages shipped would be “0” if you removed all of an item listed on the form.)
Q: Can I add CII products to a shipment that is not on the 222 form?
A: No. You must request an additional 222 form if you would like to add additional items.
Q: What do I do with the copies of a DEA 222 form I have received?
A: You keep the brown copy for your records, and mail the green copy to your local DEA office.
Q: What is the address of my local DEA office?
A: See our listing of DEA offices or call and we’ll be happy to give it to you.
Q: How long is a 222 form good for?
A: 60 days. If you have not shipped your packages within 60 days of the form being issued you will need to write “VOID - PLEASE RE-ISSUE” on the form and mail it back to the address on the form.

Credit Information

Q: How do I receive credit?
A: Credit comes in the form of checks issued by Return Solutions. You will receive all credit in a single check from Return Solutions. Your fee is simply deducted from the check. Your check is issued within the time frame you select: 30-90 days.
Q: How do I know I’ve received all of my credit?
A: The last check issued for a particular reference number will say “THIS IS YOUR FINAL PAYMENT FOR REFERENCE NUMBER (insert reference number here)”
Q: How do I track my credits?
A: You don’t need to. Every check stub lists each manufacturer included in the check as well as dollar values for each manufacturer. Log into your account on our website, and you can view all credit information.

Manufacturer/Policy Questions

Q: How far out of date can merchandise be to be eligible for credit?
A: Several manufacturers have no time limit as to how far out of date a product can be to receive credit. Some, however, credit only for products out of date for six months or less. We know the policy of each manufacturer. The easiest thing for you is to allow us to sort through your merchandise and determine what is returnable and what is not.
Q: How far in-date can merchandise be to be eligible for credit?
A: Some manufacturers will accept merchandise regardless of how far in-date and some allow the return of outdated product only. We will, however, age product in our warehouse for up to six months.
Q: Why do the amounts I receive in credit differ from what Return Solutions estimated?
A: Determining the amount of your credits is a very inexact science. It is impossible for us or anyone else to know exactly what the amount of your credit will be. Our figures are only estimates, and your credit will usually be within 3% of our estimate.
Q: How long does it take until I see checks start coming in after a service?
A: Your first check will usually be issued by Return Solutions within 45 days of your service.
Q: How long does it take to receive all of my credit for a particular return?
A: Some returns are issued full credit in less than a month. However, it typically takes 60-90 days. The size of a return and the manufacturers in that return can affect this.
Q: Why do some manufacturers accept returns and some do not?
A: The manufacturers that have good return policies stand behind their products. This shows that they respect the risk a pharmacy or wholesaler takes when stocking merchandise. Some manufacturers simply don’t believe it is in their best interest to offer a policy that guarantees the sale of their products. This tends to put more risk on the companies stocking their products.