On-Site Services

Our On-Site service is the most comprehensive, customer-friendly service available in the industry today. With this program we come to you! Our representative will inventory, record, and package your merchandise. With permission, we will thoroughly scan your Rx shelves for outdated and short-dated products at no charge.

Merchandise is scanned into our laptop computers using bar-code technology, and you are immediately provided with a complete inventory of all products leaving your facility for credit. We arrange for FedEx Ground to pick up all packages the following business day. No packages are left behind awaiting return authorization forms. It is simple, unobtrusive, and hassle-free; and it frees up pharmacists’ time to take care of customers as well as maintain their pharmacies.

We maintain the lowest turnover rate in our industry, making our representatives the most experienced, polite, and professional in the reverse distribution industry — we insist on nothing less. They are required to attend continuing education seminars at least three times a year to keep abreast of any changes in the industry. This ensures that your returns are processed correctly and efficiently. Allow these professionals to take the headache out of your returns!

Procedure For Returning Items With Our On-Site Service:

STEP 1: Call Return Solutions at 1-800-579-4804, extension 203 to schedule an appointment

STEP 2: Relax. We’ll do the rest.

Key Benefits:

  • All work is performed at your location…You have greater control over what’s being done
  • Shelves are scanned for you at no charge if you request
  • Inventory of products is provided to you on the spot
  • No packages are left behind awaiting return authorization forms
  • No hassle shipping — we arrange for pickup and delivery of your packages with FedEx Ground
  • Pricing: Our service rates are some of the most competitive in the industry and are calculated based on an average net cost (approximately WAC less 3% for branded products and AWP less 55% for generics.)

Our On-Site program is available throughout the United States. If you’re not located near one of our branches, don’t worry, we routinely fly our representatives to meet customers.

On-Site Service Representatives Are Located In:

  • Hartford, CT
  • Orlando, FL
  • Lafayette, LA
  • Baltimore, MD
  • Raleigh, NC (x2)
  • Cincinatti, OH
  • Harrisburg, PA
  • Columbia, SC
  • Knoxville, TN
  • Memphis, TN
  • Austin, TX
  • Miami, FL
  • New York, NY